|
|
Customer information
Neue Seite 1
| General
Terms of Business |
|
1.
Contract Agreement
Contract language is German. The presentation of the products in the online-shop
does not constitute a legal binding offer rather a non-binding online catalogue.
After entering your personal data and by clicking the button “send
order” in the final step of the ordering process, you place a binding
order for products contained in the shopping cart. The confirmation for
the receipt of the order succeeds directly after sending the order. The
sales agreement materialises with our separate order confirmation via email
or fax or first with delivery of the goods. All prices are calculated including
sales tax. In general the following applies: The delivered goods remain
possession of www.trashcan24.com until fully paid. Descriptive product
information such as illustrations, drawings, descriptions, data about measurements,
weight, performance and usage that can be found in brochures, on CD´s
or similar documentation are subject to confirmation as far as they have
not been explicitly designated to be binding. This is especially applicable
in the case of changes and improvements that serve technical advancement.
Slight aberration of such product descriptive information deems to be approved
and do not affect the fulfillment of contracts, as far as they are not unacceptable
for the buyer. |
|
2.
Delivery
Wir liefern ausschließlich mit DHL Express. Die
We deliver solely with DHL Express. Normally the packages are ready for
delivery in 2 - 3 days; the approximate delivery period adds up to 10 -
14 working days. ( Within the European Community ) and 20 -30 working days
( Worldwide ) Should a product once not be available for reasons that www.trashcan24.com
cannot be held responsible for, particularly as a result of incorrect or
not properly executed pre-supply or in the case of demand exceeding stockage,
we reserve the right to deliver partially or not at all. |
|
3.
Cancellation Instructions
You can cancel your contract agreement within 2 weeks without stating the
reason in written form ( e.g. letter, fax, e-mail to info@trashcan24.com)
or by returning the goods, unless you acted on behalf of your commercial
or freelance occupation (orders by businessmen). At the earliest the deadline
begins with receipt of the goods and detailed instructions in the written
form. The punctual dispatch of the cancellation or the goods is sufficient
to protect the deadline. The cancellation is to be sent to:
Trashcan24.com
Anette Gosewinkel
Bausenhagener Straße 52 a
D-58730 Fröndenberg
Germany
|
|
4.
Cancellation Consequences
In the case of an effective cancellation the services actually rendered
on both sides are to be granted back and if necessary attained applications
(e.g. interest) returned. Should the services
actually rendered not be able to be granted back to us totally or partially
or only in a worse condition, a value replacement must be achieved as far
as that goes. Value replacement must not be achieved if the worsening of
the goods can be solely attributed to their examination as it would have
been possible for you in a store. Incidentally you as a customer can avoid
the duty of value replacement by not using the item as an owner and by avoiding
everything that can interfere with the value of the goods. Package-transportable
goods are to be sent back at our risk, non-package-transportable goods will
be picked up. You must fulfil obligations for reimbursement within 30 days
after dispatch of your cancellation.
You bear the costs for the
return consignment if the delivered goods correspond with the ordered
ones and if the price of the returning goods does not exceed 40 Euro or
if, in the case of the price of the goods being higher, you did not render
your return service or a contractually agreed upon partial payment at
the time of cancellation.
|
|
| 5.
The right of cancellation does not apply for
goods which are manufactured according to customer specifications or which
are clearly specific to personal requirements or which are not fit for a
return consignment as a result of their condition or which are quickly perishable
or whose expiration date has expired, * audio or video recordings or software,
as far as the delivered data carriers have been unsealed by you, * newspapers
and magazines. |
|
| -
end of cancellation instructions - |
|
6.
Warranty, Guarantee and Notice of Defect
Trashcan24.com offers a 24-month warranty on all items according to the
following terms. Additional guarantees from the manufacturers are not affected
hereby. Apparent deficiencies of the goods, also damages in transit, we
ask you to inform www.trashcan24.com in a written form or via e-mail immediately,
at the latest however within 2 weeks after delivery of the goods. By failure
to meet this deadline warranty rights due to apparent deficiencies are excluded.
Please inform us of deficiencies that are not detected within this deadline
despite meticulous examination immediately after detection in a written
form to the address listed in the footer text or via e-mail to the e-mail
address info@trashcan24.com. In the case of entitled notification of defects
we will of course carry out, according to your choice, free rectification
of the defects or replacement. However, is the type of post-fulfillment
you have chosen only achievable with disproportional costs, we can refuse
these. Should the rectification of the defects alternatively the replacement
fail twice, you may demand your choice of either decrease in payment (reduction)
or cancellation (redhibitory action) of the contract. For items which are
identified as second-hand goods a 1-year warranty is granted. Further demands
do not exist. The processing of falsely claimed warranty and guarantee demands
as far as these are lead back to intent or gross negligence, an additional
charge is effected under reserve for our resulting expenses. You can reach
our customer service Mondays through Fridays from 9.00 am to 1.00 pm at
the telephone-number: +49 (0)2377-7849801
|
|
7.
Data Security
Liable location for the data collection is
Anette Gosewinkel, Bausenhagener Straße 52 a,
58730 Fröndenberg. You can find further details about the liable location
in the imprint. We solely use your stock data for the handling of your order.
All customer data is filesaved and processed considering the relevant regulations
of the German Data Protection Act (BDSG) and the Teleservice Data Protection
Act (TDDSG). At any given time you have the right of free information, correction,
blocking and deletion of your filesaved data. Please contact privacypolicy@trashcan24.com
or send us your request by mail or fax. We do not pass your individual-related
data including your home address and e-mail-address onto third parties without
your assertive and at any time revocable consent. Hereof exempted are our
service partners, who need the transmission of the data for order processing
(e.g. the shipping agent responsible for delivery and the commercial bank
responsible for handling of payments). In these cases however the extent
of the transferred data is limited to the necessary minimum. Your personal
data is transmitted by encrypted transmission 128-Bit SSL of the encryption.
We initiate technical and organisational security measures in order to protect
your data which we administrate against coincidental or deliberate manipulation,
loss, destruction or against access of unauthorised persons. |
|
8.
Forwarding Expenses
Trashcan24.com bears a great part of the costs for the meticulous packaging
and the reliable delivery of the goods.
Chart
|
|
|
|
Within
Germany
|
Within
the European Community
|
Worldwide
|
| DHL
Shipment
|
7 Euro
|
20 Euro
|
40 Euro
|
| DHL
Shipment
|
11 Euro incl. a
delivery charge from the German Post Office currently amounting to 2 Euro
per delivery
|
No C.O.D. deliveries
|
No C.O.D. deliveries
|
| Free Delivery
|
As of 100 Euro
|
As of 200 Euro
|
As of 500 Euro
|
|
|
|
|
| Please
take into consideration that for shipments abroad if necessary also custom
duties for particular items could accrue. |
|
| All
items delayed in delivery will be delivered additionally free of charge. |
|
9.
Payment
Payment can be made of your own choice either by prepayment, C.O.D. (cash
on delivery), Paypal or using credit card (American Express, Mastercard,
Visa); your account is charged at the end of the ordering process. For deliveries
within the Federal Republic of Germany. When purchasing pre-paid you receive
an order confirmation with your personal invoice stating our bank details.
In order to cover the credit risk we have to accordingly reserve the right
of the respective creditworthiness, effecting the delivery requested by
you only in the case of prepayment or C.O.D. Deliveries to the remaining
foreign countries can only be effected with prepayment, Paypal or credit
card. Further details can be obtained in the choices of the particular methods
of payment in the course of the ordering process.
|
|
10.
Saving of the wording
The wording will be filesaved and sent to you via email. You can still see
the general conditions of contract at any time on this page and filesave
them on your computer.
|
|
| |

|
Customer Login
Please give your Email and Password
Payment Service Reliably and comfortably pay by cash on delivery ... Safe OnlineshopTransmission of your data by SSL 128-bit encoding 
Your Infocenter
Here you find all links about your account ..
Customer group: - Gast
Our delivery partner is 
|